SHIPPING & RETURNS
Return & Exchange Policy
Custom Shipping Policy
At dvenastore.com, we want to ensure that you have a seamless and enjoyable shopping experience. If, for any reason, you are not satisfied with your purchase, please send us a video of opening your package and give a brief explanation for your unhappiness. The refund or exchange policy is built with trust and to re-assure you that you can shop with confidence.
Our return & exchange policy is designed to make the process simple and hassle-free, send the video and explanation to dvenatimepiece@gmail.com and someone will be with you with in 1-3 business days.
Our shipping policy is aimed at keeping you informed about our shipping methods, packaging, and costs. We use plain, straightforward language to build trust and ensure that you remain a loyal customer.
We are dedicated to providing efficient and reliable shipping services. It takes about 3-7 days to finalize watch design, all our watches are made to order which takes 7 days of assembly, and shipping from Europe to the rest of the world is 7-10 business days.